> For the complete documentation index, see [llms.txt](https://docs.artific.nl/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.artific.nl/en/for-administrators/access/users.md).

# Users

Creating and managing the people in your organisation. Found under **User management → Users**.

## The users list

Everyone in your organisation, searchable by name or e-mail address. Selecting several rows lets you add them all to groups at once with **Select user groups**.

| Row action      | What it does                                              |
| --------------- | --------------------------------------------------------- |
| **Edit user**   | Change their name, phone number and default organisation. |
| **Delete user** | Removes them from this organisation.                      |

{% hint style="info" %}
Deleting removes the person from *this organisation*. If they belong to others, those are unaffected.
{% endhint %}

## Creating a user

**Add user** creates one account.

| Field                     | Notes                                                                |
| ------------------------- | -------------------------------------------------------------------- |
| **Name**                  | Their display name.                                                  |
| **Email**                 | Their address. This is how they sign in and cannot be changed later. |
| **Password**              | Optional. Leave it empty to let them set their own.                  |
| **Password confirmation** | Only once a password is typed.                                       |

After saving you are given an **onboarding URL** to send them. Which one you get depends on what you did:

* **You set a password**: the link takes them to the sign-in page with their address filled in. Send them the password separately.
* **You left it empty**: the link takes them to account creation, where they choose their own password.

Leaving the password empty is the better habit. Nobody has to transmit a password, and the user chooses their own.

Copy the link before leaving the screen. It is shown once.

{% hint style="warning" %}
A new user has no rights until they are in a group. Create the account, then open **User groups** on their record and add them, or set default groups in [Organization settings](/en/for-administrators/organization/settings.md) so it happens automatically.
{% endhint %}

## Importing users in bulk

**Bulk import users** creates many accounts at once.

1. Paste a list of e-mail addresses, one per line. Either a plain address, or a name and address together in the form `"Jane Doe" <jane@example.com>`.
2. Choose **Load users**. Duplicates are removed. Anyone without a name gets their address as their name.
3. Review the table, then choose **Import**.
4. Each row reports success or failure as it is created.
5. Copy the onboarding URLs: per row, or all at once from the column header.

Everyone imported this way sets their own password through the onboarding link.

Set your default user groups first. Otherwise you have created fifty accounts that cannot do anything, and you will be adding them to groups by hand.

## Editing a user

Selecting a user opens two tabs.

**General** holds their **Name**, **Phone number** and read-only **Email**. Where the person belongs to several organisations, you can also set yours as their default, so it is the one they land in.

**User groups** is a grid of every group, ticked where they are a member. Tick to add, untick to remove, then **Save groups**. This is where access is actually granted.

## Common questions

**Someone cannot see a screen.** They are not in a group whose role grants it. Check their **User groups** tab, then check what those groups carry under [User groups](/en/for-administrators/access/user-groups.md).

**Someone cannot sign in.** Check that the sign-in method they are using is enabled in [Organization settings](/en/for-administrators/organization/settings.md), and that the account exists with exactly that address.

**Someone never got their onboarding link.** The links are not e-mailed by the platform. You send them. Open the user, or create the account again if it was never completed.